Frequently Asked Questions
The loyalty programme
I am already a customer Maison Fauve, how can I join the Club Fauve?
As a customer, you are automatically part of the Fauve Club and your account has been credited with 10 welcome points to thank you for your loyalty. You can access your loyalty account by clicking on "Login":
I am not a customer, how can I join Club Fauve?
Simply create a customer account by clicking on the "Create an account" button in your loyalty area to start collecting points:
I have already placed an order at Maison Fauve, do I have points?
The loyalty programme was launched on 4 May 2022. You did not earn points on purchases made before this date. However, we have credited you with 10 welcome points to thank you for your loyalty. You can check the amount of your kitty in your loyalty area by logging into your customer account:
How long are my points valid?
Loyalty points can be accumulated without time limit.
How do I use my points?
You can convert your couture points into vouchers: €5 vouchers from 150 points, €10 vouchers from 300 points and €20 vouchers from 600 points.
As soon as you have generated enough points, you can convert them into vouchers from your loyalty area by logging into your customer account:
Click on the code to copy it to your clipboard, then paste it in the "Gift card or promo code" space and click on "Apply" at checkout:
Can I combine several vouchers?
You cannot use several promotional codes on the same order. It is not possible to combine your loyalty coupon with the code BIENVENUE10 for example. On the other hand, you can use your voucher on a discounted or sold out item.
On which products is my voucher valid?
Your voucher is valid on pocket patterns, PDF patterns, fabrics, haberdashery and boxes. It is obviously not valid on free download items: free patterns, lookbooks, L'Œil Fauve magazines.
Does my voucher include postage?
Your voucher does not include postage costs. If you order a box of Femme Fauve sewing labels for €4.90 with your €5 voucher, you will not get the €0.10 discount on postage. You will have to pay the full amount..
Can I use my loyalty voucher in several instalments?
Your voucher is only valid once, even if it is not spent in full. If you buy a box of Femme Fauve sewing labels for £4.90 with your £5 voucher, you will not be able to reuse the £0.10 on a future order.
Am I limited in the number of sponsors?
Not at all! You can refer as many friends as you like. To share your referral link with more than one friend, simply enter the email addresses separated by a comma, without spaces.
- What do I get if I buy a paper pattern?
You will receive a full size pattern printed on strong paper (100g/m2), it is ready to use, including sewing margins, with all gradation sizes. You will also receive an illustrated pattern brochure. The pattern is packaged in a decorated cardboard envelope with a soft touch finish.
The pattern pieces do not overlap and most of our patterns are multi-option.
Many of our bosses wear sizes 34 to 52, even 34 to 56.
A pattern from 34 to 56 with several garment options weighs up to 600 g.
Your patterns are sent to you in France by Colissimo or in relay point by Chronopost shop2shop and abroad by Delivengo (La Poste group) or Mondial Relay. We avoid the letter format which is not adapted to our products, and does not allow a follow-up and a safety of the sending. Please note that the choice of the relay point can only be made after validation of your order (and the list available on the site is provided and imposed by Mondial Relay according to the availability of the relay points, which may therefore vary between each order).
The cost of shipping is strictly that which is applied to us by these 2 carriers, there is no additional cost on the part of Maison Fauve. The amount charged varies according to the weight of your order.
Please find enclosed the shipping costs indicated by the carrier.
- What levels do the bosses have?
We have suitable patterns for all levels, from beginner to advanced. We try to integrate intermediate techniques even for beginners, but always as options. This way you will always have the opportunity to improve and learn new things, little by little! Tutorials are also a great way to learn! On the blog you will find photos and videos of the bosses' tutorials, there are no more excuses for beginners!
What is a PDF pattern?
This is a pattern in electronic format that you will need to download, print and assemble.
How do I place my order?
Select in the shop from our pattern selection in PDF format. Click on add to cart from the product page. Confirm your order and pay.
Automatically, after the validation of your order you can click on "download my files" to retrieve your patterns.
You can also find all your files in your customer account by clicking on the order number and then on "my patterns pdf".
Our PDF templates are available in 3 formats:
- A0: it is a large format, not compatible with home printers. You have to go to a copyist / reprographer to have it printed.
- The Us letter format is the standard printer format in North America.
- The A4 format is the classic sheet size in France. It is this format that you should print with your home printer.
To print your pattern, click on the printer icon or via the menu File -> Print.
In the window that opens, check the following options:
- In the "Pages to be printed " section: All
- In the "Page sizing and management" section: Actual size
These settings allow you to print only the first page, now check the test square by checking that it measures the indicated size.
It is normal that there are white "margins" on your printout. You must keep them. You must tape your sheets edge to edge. The assembly of the pattern is done from left to right. Some pdf patterns have an assembly plan to guide you. If you wish, you can extend your tracings by hand.
Check your size using the size chart and cut according to the dotted lines of your size. If you wish to keep all your sizes I recommend you to trace the pattern.
There you go! All you have to do now is transfer your pattern to your fabric and sew!
For best results, make a QUICK CUTTING that will confirm the size and allow you to adjust the pattern perfectly to your body shape.
What does the PDF file contain?
In the PDF file, you will receive the pattern sheet in A4 format (the sheets will be assembled according to the numbering), A0 (actual size) and US Letter (the North American printing format). As well as the illustrated pattern assembly brochure,
Is a Pdf Exchangeable or Refundable?
No. Due to the digital nature of the product, a PDF is neither exchangeable nor refundable.
Gradations & Measurements
How do I take my measurements so that the model fits my size?
For tops and dresses, the main measurement is the chest size, which is taken at the point of the breasts, with your "usual" bra.
For skirts and trousers, the waist circumference, which is taken at the narrowest point, and the pelvis circumference, which is taken at the widest point, are the most important.
Which size to choose?
To choose your size, use the measurement grid below.
For adjusted models, it is always preferable to make a canvas before the final version.
The stature used is 165 cm for gradation 36.
How to adapt a pattern and at what levels?
Find our "little guide to tailoring" downloadable free to best fit your clothes to your morphology (stature, size, armhole, chest FBA ect ...)
I got a gift card! How does it work?
The gift cards are valid for one year on the entire eshop! When you place an order, you will only have to enter the code of your gift card to use the voucher.
It is of course possible to complete a purchase with another method of payment, if your gift card does not cover the total amount of the order!
Similarly, if the amount of your order is less than the amount of the voucher, you can use the remaining credit on another order.
Are seam allowances included?
Sewing values are included in the pocket and PDF patterns, as well as the hem values. Seam allowances are 1 cm unless otherwise stated on the pattern brochure.
I'm a beginner, what boss would you advise me?
All beginner level models: The top Sirocco, The sweatshirt Granite, the Blouse Violette.
What should I do before sewing the hems?
Before making your hems, you should always try on the garment to make the final length adjustments.
How long will it take for me to be delivered?
Packages are dispatched within 2 days after receipt of payment (except for orders placed on Fridays, Saturdays, Sundays and public holidays). They are sent via the post office and Mondial Relay, and are thus subjected to the times of those. We cannot guarantee the delivery times of the carriers, delays in delivery once your order is handed over to the carrier are beyond our control.
Can I sell my creations?
No. Any resale of clothing from Maison Fauve models is illegal. The patterns are for strictly personal and private use. Any representation or reproduction in whole or in part, without the consent of Maison Fauve, is illegal (law of 11 March 1957, paragraph 1 of Article 40).
Can I publish photos of my work on social networks/blog?
Yes, of course! Don't forget to tag us and add the hashtags #modelname (for example #robeniki) #maisonfauve so we can see your beautiful creations!!! You can also find on our Pinterest account Maison Fauve the sewings posted by other sewists.